Before reaching out to us, if your package has been marked as delivered but hasn’t arrived, please wait 72 hours before contacting us. We truly understand how frustrating and confusing this situation is, and we’re deeply sorry for the inconvenience. Unfortunately, the postal service has been marking packages as delivered before they actually arrive.

The postal service is currently overwhelmed with the holiday rush, and they are doing their best to ensure packages reach everyone as quickly as possible. We know many of you are eagerly waiting for your orders, especially after the longer-than-usual shipping delays on our end due to our recent sale. We sincerely appreciate your patience and understanding during this challenging time.

To recap, we kindly ask that you wait 72 hours before reaching out (only for orders marked as delivered who haven't received their packages). Thank you so much for your understanding!