Refund policy
Returns & Exchanges
We hope you love Kossma's products, but if they aren't right for your skin type, we totally understand.
Domestic orders: Purchases may be returned within 30 days of receipt. Refunds will be issued to the original payment method, minus shipping costs.
International orders: All international orders are final sale and are not eligible for return or exchange unless an item arrives damaged or defective. Damaged or defective items must be reported within 5 days of receiving the delivery.
If the applicable return or reporting period has passed, unfortunately, we cannot offer a refund or exchange.
Once a return ticket has been issued, a return label will be sent via email. Once the return label has been issued, the customer will have 14 days to take the return to the post office and have it processed. If the return has not been processed by the post office within 14 days, the return will no longer be valid.
All shipping charges are non-refundable. For eligible domestic returns, the customer is responsible for the cost of return shipping, which will be deducted from the refund. If an international order arrives damaged or defective, please contact us before returning any items.
In the event of an incorrect address being provided by the customer, which is beyond our responsibility, and the package is delivered to the wrong address, a refund will not be processed until Kossma Beauty receives the incorrectly addressed package. If the customer requests a replacement package instead of a refund, a new shipping charge will apply and must be paid before the replacement is dispatched.
All eligible returns must show only minimal to moderate use in order to be accepted.
All digital products are not eligible for returns or refunds.
All approved refunds will be issued to the original payment method, minus shipping costs.
Please email us at kossma@kossma.com with your order number, the items concerned and the reason for your return or claim. For damaged or defective items, please also include clear photographs showing the issue.
Joe will email you with further instructions. Unless an item is damaged or defective, return postage to our Arizona facility is the responsibility of the customer.
Once approved, you can send your product(s) back to us at:
Kossma Beauty
8029 E. Pecos Rd
Suite 104
Mesa, Arizona 85212
Refunds (if applicable)
Once your return is received, we will send you an email confirming that we have received the returned item.
Once approved, a credit will automatically be applied to your credit card or original method of payment. The time it takes for the credit to appear may vary depending on your payment provider.
All shipping charges, both to and from the customer, are non-refundable and are not included in the refund.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
There is often some processing time before a refund appears.
If you’ve completed these steps and still have not received your refund, please contact us at joe@kossma.com.
Sale items (if applicable)
Only regularly priced items may be refunded. Sale items, including items purchased using a discount code, are not eligible for refunds.
